Refund policy
Return & Refund Policy
At Feelin’Kind, each product is made to order especially for you. Because our products are produced on demand, we do not accept returns or exchanges for change of mind, incorrect size selection, color preference, or other non-defective items.
However, we stand behind the quality of our products. If your order arrives damaged, defective, misprinted, or incorrect, we will gladly work with you to provide a replacement or refund.
Damaged, Defective or Incorrect Items
If there is a problem with your order, please contact us within 14 days of delivery.
Email john@feelinkind.com and include:
- Your name and order number
- A brief description of the problem
- A clear, high-resolution photograph showing the damage, defect or incorrect item
We will review your request and respond with instructions.
Replacements and Refunds
Once your claim has been reviewed and approved, you may be offered either:
- A replacement of the affected item at no additional charge, including shipping; or
- A full refund for the affected item to your original method of payment.
If we require the defective or incorrect product to be returned, Feelin’Kind will provide return-shipping instructions and cover the approved return-shipping cost.
Please do not send an item back before receiving authorization from us.
Refund Processing
Approved refunds are issued to the original method of payment.
After a refund has been processed by Feelin’Kind, please allow up to 14 business days for the credit to appear in your account. Actual processing time can vary depending on your bank or payment provider.
Exchanges
Because our products are made to order, we do not offer direct exchanges for non-defective merchandise, including exchanges for a different size, color or design.
Approved damaged, defective or incorrect items may be replaced in accordance with the policy above.
Non-Returnable Items
Except for products that arrive damaged, defective, misprinted or incorrect, made-to-order Feelin’Kind products are non-returnable and non-refundable.
Customer Support
We want you to be happy with your Feelin’Kind purchase. If you have a question about an order or this policy, please contact us at:
We will make every reasonable effort to help resolve your concern.