Refund policy

Return & Refund Policy

At Feelin’Kind, each item is made to order. Because of this, products are not eligible for return or refund unless they arrive defective in materials or decoration.

Eligibility for Returns

  • Defective items must be reported within 14 days of delivery to the shipping address on record.

  • Items must be unused, unwashed, and in original condition, with tags and packaging intact.

  • A high-resolution photo of the defect must be emailed to john@feelinkind.com before a return or refund is approved.

  • Limit: Up to 5 defective items per shipping address, per year.

Return Process

  1. Email your request with photos to john@feelinkind.com.

  2. Our team will review your request and confirm approval via email.

  3. Approved defective items must be shipped back with return shipping provided by Feelin’Kind.

Refunds

  • Refunds are issued only after we receive and inspect the returned item.

  • Refunds will be processed to the original form of payment.

  • Please allow up to 14 business days for the refund to appear in your account.

Exchanges

  • We do not offer direct exchanges.

  • Approved defective items may be replaced with a new item or refunded in full.

Non-Returnable Items

  • All items are non-returnable and non-refundable unless defective.

Damaged or Defective Items

If your order arrives damaged or defective:

  • Contact us within 14 days of delivery.

  • Send a high-resolution photo of the defect to john@feelinkind.com.

  • You may choose either a replacement (with free shipping) or a full refund.

Customer Support

We are committed to your satisfaction and stand behind the quality of Feelin’Kind products.

If you have questions about this policy, please contact us at john@feelinkind.com.

Refund Process

Once we receive and inspect the returned items, we will process your refund. Refunds will be issued in the original form of payment used during the purchase. Please allow 14 business days for the refund to appear in your account.

Exchanges

At this time, we DO NOT offer direct exchanges.

Damaged or Defective Items

You may initiate a return within 14 days from the date of purchase. Please send a high-resolution image showing the defect via email (john@feelinkind.com). We will replace the item or issue a full refund, including return shipping costs.

Non-Returnable Items

All items are non-refundable/ returnable unless defective. 

We are committed to providing you with a seamless shopping experience and ensuring your satisfaction with FEELIN’KIND products. If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer service team (john@feelinkind.com). Your satisfaction is important to us!